Effective date: September 16, 2026

The Herbal Realm respects your privacy. This policy explains how we collect, use, protect, and share information submitted through our clinic website, inquiry forms, appointment forms, payment pages, and administrative communications.

Information We Collect

We may collect your name, email address, mobile number, mailing address, appointment information, Pennsylvania Department of Health registration information, payment information processed by third-party payment providers, and other information you voluntarily provide when requesting services.

How We Use Information

We use information to respond to inquiries, schedule and administer appointments, process payments, provide customer support, send appointment confirmations and reminders, send renewal notices, follow up on missed calls, maintain records, improve our services, prevent fraud, and comply with legal obligations.

SMS Communications

When you expressly opt in, The Herbal Realm may send recurring text messages concerning appointment scheduling, confirmations and reminders, renewal notices, missed-call follow-up, and administrative support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive text messages is not a condition of purchase.

Mobile Information Sharing

We do not sell or rent personal information. We do not share mobile numbers, SMS opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes. We may share limited information with service providers only as necessary to operate our website, process payments, schedule appointments, deliver communications, or comply with law. Text-message originator opt-in data and consent will not be shared with third parties for marketing purposes.

Health-Related Information

Information voluntarily provided for an evaluation is used only to administer the requested service and related operations. Do not send urgent or emergency medical information by text message. Call 911 for emergencies.

Cookies and Analytics

We may use cookies and analytics tools to operate the website, remember preferences, measure performance, and improve the user experience.

Security and Retention

We use reasonable administrative and technical safeguards. No internet transmission is completely secure. We retain information only as long as reasonably necessary for the purposes described above or as required by law.

Your Choices and Rights

You may request access, correction, or deletion of your information, subject to applicable legal and recordkeeping requirements. You may unsubscribe from text messages by replying STOP and request assistance by replying HELP.

Contact

The Herbal Realm

Harrisburg, Pennsylvania

[email protected]

717-839-8177